FAQ - VoIP phone system - Frequently Asked Questions
Q: What is VOIP?
A: VOIP (Voice Over Internet Protocol) is the protocol used to carry telephony (voice) signals over a computer (data) infrastructure - in other words, carrying phone calls and additional services across your existing internet connection.
Q: What is a PBX? A: PBX stands for Private Branch Exchange, and generally refers to a business phone system. A PBX system is generally designed with special features to handle internal call switching, such as transferring a caller to another extension or conferencing in a 3rd party within the same officeQ: How reliable is your Hosted VoIP phone system? A: Our hosted telephony platform, employs the use of resiliency, using 2 failback servers with 2 SIP trunk providers. This means that should one platform experience problems, the other platform will take on the role of call processing, resulting in a greatly reduced chance of system failure and loss of business due to a telephony outage Q: What is Quality of Service (QOS)? A: QoS is a networking term referring to a guaranteed network throughput level achieved by assigning priority levels to applications using the internet network on which the VoIP telecommunications system is hosted upon. By assigning higher priority to voice over internet communications, than data traffic, the quality of voice traffic can be guaranteed. Q: How long does it take to setup my new service? A: New Customers can typically start using their VoIP service within one week from their order entry date. Q: Can I keep my existing phone numbers? A: Yes, Most numbers can be ported. In rare cases, there may be some numbers that may not be transferable Q: Can I combine all my offices or remote users under a single phone system? A: Yes, all users can participate in a single phone system regardless of geographical location including the ability to dial any other user using a three or four digit extension and can be located from a single company directory. Q: Are all these calls betwen our offices free? A: Yes, All call made betwen your offices are completely free. Q: How much money will i save with VoIP A: Call our Sales office and they will calculate how much money can you save by switching to VOIP. Usually you can save up to 50% of your phone bills. Q: What is Fax over IP? A: Fax over IP refers to the process of sending and receiving faxes over an IP network instead of the public telephone network (PSTN). The key benefit of sending faxes in this manner is that it saves tremendous amounts of money on long-distance charges.